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Seeking support and information

This page includes detail on: 

If you, or the person you are enquiring for, has COVID-19 symptoms or concerns about their health, please call the Healthline on 0800 358 5453 or your normal GP before you visit.


HelplineWellington Region COVID-19 Helpline- 0800 141 967  (Calling outside NZ: +64 4 830 7467)

If you urgently need essentials to get through Alert Level 2, such as food, medication, nappies or temporary accommodation, call the Wellington Region COVID-19 Helpline on 0800 141 967. Our call centre staff will connect you with the services you need.

When ringing, please hold the line. It may ring or be silent for some time  – this is normal.
The call centre is available between 9.00am-5.00pm, 7 days a week.

If you are deaf, you may use the free New Zealand Sign Language video interpreting service available here

  • Click the website link.
  • Make a Skype call (there's a maximum 5-7 minute wait) and they will phone the 0800 141 967 helpline for you.
  • This service is available on Monday-Friday: 8am-8pm, Saturday 10am-5pm, and Sunday 12pm-5pm  

 

 NZSL video

 

Request a callbackRequest a callback

If you would like someone to call you back about getting your essential household supplies, please select your local council below to complete the callback form

If you’re deaf or hard of hearing you can request a callback form via email. Someone from your local council will be in touch with you back to see how they can best help you.  

Beware of Scammers:

Remember a scam can come in the form of a text, email or social media.

To ensure your safety, please see below the types of information we will and won't ask you for:

What will we ask for
What won't we ask for 
Your name Bank account information
Your contact phone number Credit card information
Your address of where you're living Drivers license or passport information
Medical history/ pre-existing conditions Specifics about medication you're taking including dosages
  Password or login information 

Temporary accommodation service 

If you don't have somewhere safe to stay, please call the Temporary Accommodation Service on 0508 754 163.

This call centre is available 24 hours a day, 7 days a week.

Financial Support service

For financial support visit COVID19 Financial Support website or Work and Income or call 0800 559 009.

sva2Services from the Student Volunteer Army

The Student Volunteer army is supporting essential services across Aotearoa by:

  • providing childcare for the tamariki of healthcare professionals.
  • a grocery delivery service for those aged 65+ and the medically vulnerable. 
  • supporting pharmacies - if you require medication and you can’t get to your pharmacy, we suggest letting your pharmacist know that they're offering this service.

Click here to access their services through their website, or if you'd prefer phone assistance please use the Student Volunteer Army Helpline on 0800 005 902.

Emotional and mental wellbeing 

This is a difficult time for everyone and it is normal to feel stressed or lonely. While there are things that we can't control at the moment, there are things you can do to boost your mental well-being and that of your loved ones. 

Reach out to your usual supports – family and whānau, friends and workmates. Share how you feel and offer support to others. 

You can do your usual exercise, sport and recreation activities, provided you can do them safely.

If you feel you are not coping, it is important to talk with a health professional. For support with grief, anxiety, distress or mental well-being, you can call or text 1737 – free, anytime, 24 hours a day, 7 days a week – to talk with a trained counsellor.   

Self help links - here are a few resources to support your mental health and wellbeing:

·  Mentemia - mental well being coaching for Kiwis through COVID-19 - Funded by the Ministry of Health.

·  Headspace is a helpful meditation and sleep app utilises a range of practices to help bring calm.

·  Staying on Track – Cognitive behaviour therapy and resources - Funded by the Ministry of Health.

·  depression.org.nz – has some COVID-specific resources

·  Mental Health Foundation – all kinds of COVID-related resources here, including things for health workers.

Read about resources to help support the wellbeing

Tell yourself that how you are feeling is a normal reaction and will pass – it’s nothing to be afraid of.  

We all cope in different ways and there are lots of places to get help and support. We are all in this together, so don't be afraid to reach out and ask for help. 

People with disabilities

Below are some information and resources for if you have a disability and require accessible materials or need help with accessing essential services. 

Help with essential services
  • If friends or whanau are unable to help you with shopping and accessing essential services, call the Wellington region COVID-19 Helpline on 0800 141 967. Or visit the COVID-19 website.  
Transport 
  • NZTA has implemented a fare-reduction for Total Mobility customers through until 30 June. Total Mobility customers can access subsidised fares of up to $80 per trip. This subsidy is for the transport of customers with permanent disabilities only.
Your health and safety
  • If you feel unsafe or are worried about someone else’s safety, please ask for help. If you are in immediate danger phone or txt 111. Otherwise you can free phone disability organisations on 0800 20 60 70.  
  • Continue to seek medical help for ongoing health issues and conditions.  
  • For help finding, and direct transfer to, community-based health and social support services in your area call 0800 141 967.  
Helpful resources
  • Hearing impaired – NZ Sign language Video videos on Deaf.org.nz 
  • Low vision – Audio for those with low vision 
  • Accessible information – Access easy to read information on the Disability Action website or on the COVID-19 website

Translated materials  

  • There are translated materials available on the COVID-19 website.  
  • Translated videos on how to access support via Government hotlines are available on the Office of Ethnic Communities website.  
  • Visa holders can read more about visas on the COVID-19 website or, if you have questions about your visa, visit the Immigration New Zealand website.  
  • For help with shopping and medical supplies call the Wellington region COVID-19 Helpline on 0800 141 967.

Know the facts – make sure you get your information from official Government sources. 
 

Other help and support

Please visit the COVID-19 website for everything you need to know in one useful place.  

  • Got symptoms or have health questions? Call your GP before you visit. Or call Healthline on 0800 358 5453.

Otherwise for:

The covid19.govt.nz website answers many questions about:

  • Funeral and tangi questions click here
  • International visitors returning home click here
  • Family Violence and Sexual Violence protection click here
  • Parents and caregivers click here

Not sure who to talk to?

If you’re not sure what assistance may be available, or you don’t know who to contact for help, phone the Government Helpline on 0800 779 997 (8am – 10pm, 7 days a week).

You will have more freedom of movement at Alert Level 2, but it’s up to each one of us to keep the rest of New Zealand safe. Play it safe and stop the spread of COVID-19. 

Read our tips to get through