An outdoor scene of a community helping after a disaster. Two people are talking beside the noticeboard, another person is pushing a wheelbarrow, a person who uses a wheelchair is wearing a yellow lanyard and giving directions. Three people are fixing a b

Community Emergency Hub Guide

A Hub is a place for the community to coordinate your efforts to help each other during and after a disaster.

Hubs provide the community with information which helps everyone make informed decisions about how to help themselves, so even if you do not have the capacity to help in a practical way, providing information is a valuable service.

Community Emergency Hubs

Hub Guide

Find your hub

Objectives of the Community Emergency Hub are to:

Provide information so that your community knows how to help each other and stay safe.
Understand what is happening.
Solve problems using what your community has available.
Provide a safe gathering place for members of the community to support one another.

Community Emergency Hub Guide Contents

About Community Response

Emergency and council services are likely to be overwhelmed during a disaster and may not be able to respond to every issue immediately.

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1. Accessing the hub

Getting into the Hub safely and finding equipment.

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2. Working as a team

Getting organised and choosing roles.

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3. Setting up

How to make the best use of the space you have.

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4. Before you open

Make sure everyone understands what you are here to do.

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5. Your community's response

Local ideas and solutions for challenges you may face when responding to an emergency.

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6. Thinking about recovery

Considerations for your community for the future.

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Find your local Hub and Guide

Each Hub has a paper copy of the Guide that is customised for your community.  You can find out where your closest Community Emergency Hub is and view the guide.

Find your hub